Frequently Asked Questions
Everything you need to know about shopping for curated home design.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship our design products worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of your order.
What is your return policy for home accessories?
We offer a 30-day return window for all unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item arrived damaged.
Are your products handmade or mass-produced?
Thorsten van Elten specializes in curated design. Many of our items are produced in small batches by independent designers and craftsmen to ensure high quality and unique character.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.